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46862 results in Management

Page 806 of 2344

  • Chapter 11 - Empowering Leadership in Business

  • from Section 4 - Empowering Leadership in Action
  • Ryszard Praszkier
  • Book:
    Empowering Leadership of Tomorrow
    Published online:
    21 December 2017
    Print publication:
    28 December 2017, pp 115-132
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  • Superficial Harmony and Conflict Avoidance Resulting from Negative Anticipation in the Workplace

  • Zhi-Xue Zhang, Xin Wei
  • Journal:
    Management and Organization Review / Volume 13 / Issue 4 / December 2017
    Published online by Cambridge University Press:
    28 December 2017, pp. 795-820

  • This research examines how people perceive and respond to potential conflict in work settings. When individuals highly value their interpersonal relationships with others, they may take the potential costs to relationships into consideration in deciding how to handle conflict. We propose that individuals take an avoidance approach to conflict to prevent disruption in relationships from confrontation. Specifically, the value that individuals place on superficial harmony is positively related to their negative anticipation of relationship costs, which in turn leads to conflict avoidance. Furthermore, the direct relationship between superficial harmony and negative anticipation and the indirect relationship between superficial harmony and conflict avoidance are negatively moderated by the closeness of relations between the parties involved. The results of two studies conducted in workplace settings supported our hypothesized moderated mediation model. Highlighting the role of superficial harmony in conflict avoidance, this research contributes to the existing literature on conflict management and has practical implications for effectively managing conflict in the workplace.

Page 806 of 2344