This paper concerns the problem of determining whom one should trust and how much in complex testimonial exchanges featuring conflicting reports, unclear communication, and higher-order evidence bearing on the reliability of a speaker. Drawing on a Bayesian model of source reliability, I argue for testimonial underdetermination: the claim that testimonial exchanges can underdetermine whom one ought to trust and how much. The argument proceeds by showing that assessments of a source’s reliability are made relative to reference classes – sets of testimonial exchanges sharing features relevant for predicting the source’s reliability. In complex cases, an agent’s evidence may fail to determine which among several plausible reference classes is most appropriate, where different reference classes underwrite different degrees of trust. I then contend that testimonial underdetermination supports a form of synchronic intrapersonal permissivism about trust: an agent’s evidence may permit her to adopt any of several incompatible degrees of trust in a speaker. I conclude that when purely epistemic considerations underdetermine trust, practical considerations may guide one’s choice between different epistemically permissible options, putting pressure on the idea that we can have a pure epistemology of trust that applies to real-life, complex cases involving non-ideal agents.