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Building on the empirical findings of Part One, this article examines whether and how empathy may be developed, sustained and restored within Anglican ministry. Drawing again on archidiaconal testimony, it explores the formative ecology of ministry, including theological education, supervision, contemplative practice and diocesan culture. Archdeacons express a qualified but persistent hope that empathy is not fixed, but formable through self-awareness, reflective practice, prayer and skilled oversight, even while acknowledging limits where defensiveness or relational harm persists. The article brings these insights into dialogue with psychological research on emotional intelligence and theological accounts of compassion, kenosis and the cure of souls. It argues that empathy is neither a purely psychological trait nor a dispensable pastoral refinement, but a spiritually grounded, vocationally essential capacity. The article concludes by considering implications for clergy selection, formation, supervision and episcopal oversight within the Church of England.
Joshua Lowe, San Antonio Military Medical Center,Rachel Bridwell, Uniformed Services University of Health Sciences,John Patrick, San Antonio Military Medical Center,Alec Pawlukiewicz, Carl R. Darnall Army Medical Center,Gillian Schmitz, Uniformed Services University of Health Sciences,Michael Yoo, University of Texas Health San Antonio
This vignette explores a communication challenge that arises during the care of a critically ill neonate requiring a lumbar puncture. The learner is provided with an opportunity to observe and reflect on interprofessional conflict and the skills needed to navigate it. They are then presented with a model response to guide future encounters. The case emphasizes the importance of validating team members’ concerns, maintaining professionalism, and redirecting focus toward shared goals. Learners will also gain strategies to de-escalate emotionally charged situations and preserve teamwork in high-stakes environments. Ultimately, this scenario highlights that delivering high-quality emergency care requires more than clinical knowledge—it also demands emotional intelligence and leadership under pressure.
Using a cross-sectional design, this study aimed to examine the associations between personal resources and emotional exhaustion, with anxiety as a potential variable consistent with a mediating role.
Methods
Data was collected in Lebanon over a six month period using validated self-report questionnaires. Workers aged 18 to 64 years (N = 295) were recruited using a non-randomized snowball sampling approach. Multiple regression and mediation analyses were conducted.
Results
The findings indicate that personal resources (sleep quality (b = −0.224, 95% CI [−0.286, −0.165]), emotional intelligence (b = −0.061, 95% CI [−0. 112, −0.007]), and internal locus of control (b = −0.216, 95% CI [−0. 351, −0.075]) were all negatively associated with anxiety, supporting Hypothesis 1. Sleep quality (b = 0.073, 95% CI [−0.125, −0.029]) and internal locus of control (b = −0.071, 95% CI [−0.140, −0.018])) were also associated with lower emotional exhaustion through their associations with lower anxiety levels (i.e., indirect association via anxiety). In contrast, emotional intelligence (b = −0.020, 95% CI [−0.046, 0.002]) showed no significant indirect association with emotional exhaustion (i.e., no indirect association via anxiety).
Conclusion
The results of this study highlight that not all personal resources have uniformly positive effects.
This article reports on the results of a multi-year, multi-phase international quantitative research investigation into perceptions of board chair leadership impact in nonprofit and voluntary organizations in Canada, the United States, and the United Kingdom. Specifically, this research tests four hypotheses and a hypothesized model derived from theoretical perspectives on chair leadership effectiveness that emerged when the results of a prior grounded theory research investigation were reviewed ex post facto through the lens of leadership literature (see Harrison and Murray, NPML, accepted). The purpose of this phase of the research is to determine: (a) whether there is empirical support for the theoretical perspectives advanced; and (b) which perspective offers the best explanation for why some board chairs are perceived as having more impact in the role than others. The results suggest chair leadership effectiveness is best understood as a multi-dimensional theoretical construct explained by more than one leadership theory. The article concludes with a discussion of the findings and directions for further research.
Women entrepreneurs face distinct gender-specific challenges, including restricted access to venture capital, work–life conflicts driven by stereotypes, and competing demands from their roles as business owners, caregivers, and community leaders. These pressures often foster polychronicity – a temporal orientation favoring simultaneous task management. Grounded in role accumulation theory, we conduct a two-stage survey of 129 Chinese women entrepreneurs to investigate the relationship between polychronicity and resilience. We further examine three moderators – frequent interruptions, entrepreneurial experience, and emotional intelligence – that amplify polychronicity’ s resilience-building effects. This study highlights the positive association between polychronicity and women entrepreneurs’ resilience, offering new insights into temporal dynamics in entrepreneurship. It also provides women entrepreneurs with practical strategies to help them navigate multiple role challenges and thrive amid adversity by leveraging their preference for multitasking.
The concluding chapter, with a humanistic perspective on learning and technology, emphasizes the unique human aspects that AI cannot replicate, such as factuality, creativity, and humanity.
This article reimagines emotional intelligence as a theological and sacramental dimension of Anglican ministry, moving beyond secular paradigms of psychology towards a model rooted in incarnational presence, pastoral vulnerability and ecclesial formation. Drawing on qualitative research with Church of England Archdeacons, it explores clergy emotional ecology, the affective demands of priesthood and the implications for ministerial formation, discernment and leadership. The study proposes that emotional intelligence, when understood as theological praxis, contributes to spiritual maturity, vocational resilience and ecclesial integrity. It calls for integrative pedagogies, reflective disciplines and ecclesial cultures that honour emotional life as a site of divine encounter and priestly authenticity.
Hybrid work has been the most identified flexible working model to be adopted after the recent pandemic crisis. However, little is known about how and when it may impact job performance. Relying on the Job-Demands-Resources model, we developed a conceptual model testing the indirect effect of perceived effects of hybrid working models on job performance through decreased occupational stress. Furthermore, we also argued that emotional intelligence would play a moderating role in the former indirect relationship. The authors utilized a time-lagged survey approach, gathering data from 1055 hybrid workers employed at diverse financial organizations in Portugal across three distinct time points (T1, T2, T3). Quantitative analysis of the data was conducted using the SPSS PROCESS Macro and JASP software. The findings showed that a positive attitude toward hybrid work positively influenced job performance once it decreased employees’ occupational stress. This relationship was stronger for those who scored higher on emotional intelligence (versus lower scores). The findings enhance our comprehension of emotional intelligence’s significance within the nexus of hybrid work perception, performance, and stress. They underscore the pivotal role of fostering emotional intelligence as a fundamental component of hybrid work management strategies aimed at enhancing both employee well-being and performance in flexible working settings.
The construct of emotional intelligence (EI), also interchangeably referred to as EQ, has engendered considerable scholarly attention within the field of psychology over the past three decades. Despite its significant appeal in business, education and popular literature, EI remains a theme of scientific controversy and investigation. This scrutiny arises from discernible disparities between popular and scholarly interpretations of EI, which are further complicated by the methodological challenge of devising reliable measurement instruments.
In this chapter of Complex Ethics Consultations: Cases that Haunt Us, the author reviews chapters from Volume 1 that describe ethics consultations in the perinatal and neonatal patient population. Enduring lessons from these cases include pausing before making recommendations, the value of trust and the importance of emotional intelligence and genuine self-reflection. It includes a brief discussion of how these consultations might be different today and offers suggestions for how clinical ethicists should manage the impact of the affective components of doing ethics consultation.
This research proposes an adaptive human-robot interaction (HRI) that combines voice recognition, emotional context detection, decision-making, and self-learning. The aim is to overcome challenges in dynamic and noisy environments while achieving real-time and scalable performance. The architecture is based on a three-stage HRI system: voice input acquisition, feature extraction, and adaptive decision-making. For voice recognition, modern pre-processing techniques and mel-frequency cepstral coefficients are used to robustly implement the commands. Emotional context detection is governed by neural network classification on pitch, energy, and jitter features. Decision-making uses reinforcement learning where actions are taken and then the user is prompted to provide feedback that serves as a basis for re-evaluation. Iterative self-learning mechanisms are included, thereby increasing the adaptability as stored patterns and policies are updated dynamically. The experimental results show substantial improvements in recognition accuracy along with task success rates and emotional detection. The proposed system achieved 95% accuracy and a task success rate of 96%, even against challenging noise conditions. It is apparent that emotional detection achieves a high F1-score of 92%. Real-world validation showed the system’s ability to dynamically adapt, thus mitigating 15% latency through self-learning. The proposed system has potential applications in assistive robotics, interactive learning systems, and smart environments, addressing scalability and adaptability for real-world deployment. Novel contributions to adaptive HRI arise from the integration of voice recognition, emotional context detection, and self-learning mechanisms. The findings act as a bridge between the theoretical advancements and the practical utility of further system improvements in human-robot collaboration.
Effective communication is an essential skill all students need to succeed professionally. Based in theory and informed by practice, Communication Skills for Business Professionals takes readers through a range of basic communication concepts and demonstrates how they can be applied in business settings. The third edition has been restructured into three parts, respectively covering understanding communication, communicating in organisations and professional communication strategies in practice. The text has been updated to examine contemporary topics of increasing relevance, including the effects of AI on communication skills, intercultural competencies in business contexts and how to successfully facilitate virtual meetings in a post‒COVID-19 workplace. Each chapter includes short-answer questions, skill-builder activities and margin definitions to cement learning, while the two running case studies provide realistic examples of communication in practice. Communication Skills for Business Professionals remains an indispensable resource for business students wanting to improve their communication skills.
Communication is an important professional and life skill. Organisations today are looking for people with the communication skills to contribute productively in the workplace and maintain effective relationships with their stakeholders. While we may all communicate, not all our communication is intended, and not all of it is interpreted and understood as we expect. Communication can break down at any number of points.
Your ability to develop messages that are received as they are intended depends on your emotional intelligence (being able to interpret which aspects of communication are required), your emotional competence (being able to manage emotions of yourself and others) and your technical skills (being able to produce messages that are capable of being understood).
It’s important that we learn how to harness the benefits of all the tools available to make us better communicators rather than let them replace us in our communication-focused roles. The purpose of this book is to help prepare you with the skills to improve or enhance your communication and effectively utilise the communication tools and channels at your fingertips.
In Chapter 9, we discuss the concept of leadership and do so in the context of six theoretical views of leadership. We discuss the various styles of leadership as a segue into a discussion of transactional and transformational leadership. We also discuss the connection and importance of emotional intelligence to successful group leadership.
Historically, most intelligence theories include the personal intelligences that encompass apprehension of one’s own experience, the ability to understand and manage people, and insight into the states of other people. Intrapersonal intelligence enables an individual to cultivate self-awareness, which operates during transitions at three progressive levels. Self-knowledge is produced by reflective thinking and is the basis for growth and development. The capacity for self-assessment follows and evaluates strengths and weaknesses during a transition. This supports self-development, which turns awareness into action. Interpersonal intelligence enables an individual to empathize with others, manage relationships in mutually beneficial ways, give and receive feedback, and build collaborative relationships that develop and ultimately lead others. The personal intelligences are investigated through retrospective interviews with twenty-four elite performers in three domains (business, sports, and music) who successfully and repeatedly transitioned to higher positions within their field.
Autobiographical memories (AMs) are partly influenced by people's ability to process and express their emotions. This study investigated the extent to which trait emotional intelligence (EI) contributed to the emotional vocabulary of 148 adolescents – 60 speakers of Spanish as a heritage language (HL) raised in Germany, 61 first-language (L1) German speakers and 27 L1 Spanish speakers – in their written AMs of anger and surprise. The results revealed that heritage speakers with high trait EI used more emotional words in their AMs. These bilinguals also used more positive, negative and high-arousal words in their HL and in their AMs of anger. Similar patterns were observed in the AMs produced in Spanish (HL and L1), but L1 Spanish speakers used more emotional words in their AMs of surprise. By contrast, L1 German speakers used more emotional words than bilinguals in their AMs in German, and AMs of anger in German included more emotional vocabulary than those addressing surprise events.
Spirituality, emotional intelligence, and palliative care (PC) knowledge have a positive and direct influence on self-efficacy and on perception of preparation and ability to provide end-of-life (EOL) care. The aim of this work is to propose a conceptual model that relates spirituality, emotional intelligence, PC knowledge, self-efficacy, and the preparation and ability to provide EOL care by doctors and nurses.
Methods
Quantitative, exploratory, descriptive, and inferential study applied to doctors and nurses in a hospital in the north of Portugal, between May and July 2022. The data collection instrument includes a questionnaire. The relationships between latent variables were evaluated using structural equation models by the partial least squares method using the Smart PLS 3.0 software. It was obtained the previous authorization of the ethics committee.
Results
The results (n = 380) indicate that self-efficacy, spirituality, and PC knowledge have a positive influence on the ability to provide EOL care. Emotional intelligence and spirituality have a direct and positive effect on self-efficacy. There is no direct influence of emotional intelligence on the ability to provide EOL care, but emotional intelligence has an indirect effect mediated by self-efficacy.
Significance of results
Spirituality, self-efficacy, and emotional intelligence are very important for the ability of doctors and nurses to provide EOL care. The identification of predictive factors of the ability to provide EOL care and the determination of the relationship between them can improve the provision of EOL care, reduction of health costs, timely and early referral of people to PC, and increase life quality.
The purpose of this paper is to explore the influencing mechanism of shared leadership (SL) on taking charge behavior (TCB) based on cognitive–affective system theory. Specifically, the current study intends to build a model of perceived insider status and emotional intelligence that mediate the relationship between SL and TCB from a dual cognitive–affective perspective. Further, given the nature of SL that develops through social interactions, we propose and examine the moderating role of social media use in the relationship between SL and TCB. We used multilevel and multi-sourced data to test the theoretical model and used a social network approach to measure SL in teams. Our findings provide a significant contribution to the literature in that this paper shows perceived insider status and emotional intelligence as a crucial dual mediating mechanism through which SL influences TCB and affords fresh thoughts for IT-related contextual conditions.
Effective public health practice requires a combination of expertise and influence. Yet gaining expertise in the subject matter is only one element of practice: the ability to influence outcomes, policy, services and the people who make decisions is crucial. To deploy your expertise to have an impact, you must hone leadership and management skills to persuade, encourage and empower others. This chapter, therefore, aims to:
offer a brief overview of different schools of thought in leadership;
propose a simple framework of eight core domains for identifying skills and areas for professional development;
introduce some popular theories for understanding others, which can enable you to work more effectively with individuals and influence within teams and organizations; and
signpost to some key models of conceptualizing change and how to lead or manage change.