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Ireland showcases the full spectrum of policy triage outcomes, driven by varied institutional setups and organizational cultures. Independent regulators at the central level—the Environmental Protection Agency and the Pensions Authority — manage their tasks with minimal triage. Their status as independent agencies limits blame-shifting, while formal accountability frameworks and political clout help secure resources. Moreover, both agencies foster strong organizational cultures that emphasize collaboration and flexibility, enhancing their ability to absorb additional workloads without undermining core functions. By contrast, the Department of Social Protection exhibits moderate triage frequencies, mostly occurring during sudden workload spikes or seasonal surges. Although the organization’s integrated policy formulation and implementation model shields it from excessive blame-shifting, centralized budgetary controls can hinder its resource mobilization efforts. The National Parks and Wildlife Service, however, grapples with severe, routine triage, largely due to chronic underfunding, weak structural ties to its parent department, and a fragmented internal culture in combination with an increasing implementation load. Finally, Irish City and County Councils also face frequent triage, contending with uncapped policy accumulation yet limited authority to negotiate additional support.
Portugal’s social and environmental sectors both exhibit pervasive and severe policy triage, driven by pronounced policy growth that no longer aligns with stagnating or shrinking administrative capacities. Despite the formal centralization of administrative responsibilities, environmental agencies across the board routinely prioritize urgent tasks while neglecting or delaying routine monitoring, inspections, and enforcement. Austerity measures have worsened chronic understaffing, leading to shortfalls in skilled personnel and aging workforces. Similar challenges plague social implementers, which struggle to fulfill core functions amid overwhelming caseloads and hamstrung resource mobilization. Efforts to mitigate overload such as overtime, inter-agency staff transfers, and basic workflow automation provide only limited relief. Moreover, policymakers frequently shift blame for implementation failures to budgetary constraints and the Ministry of Finance. As a result, Portugal’s public agencies are forced to engage in near-constant triage, with significant negative effects on timeliness and thoroughness of policy implementation.
This chapter examines how growing policy portfolios and administrative burdens affect environmental and social policy implementation in Denmark. Despite Denmark’s relatively modest overall policy growth, local environmental authorities face increasing overload, resorting to policy triage where tasks are postponed or selectively neglected. By contrast, central environmental agencies—the Danish Environmental Protection Agency, Nature Agency, and Energy Agency — experience similar expansions in policy tasks but display minimal triage due to greater resource mobilization opportunities and a strong sense of policy ownership. In social policy, national agencies likewise show no triage despite decentralized responsibilities for unemployment and welfare programs. Notably, municipal job centers also avoid triage despite rising task complexity, leveraging clear political attention, central–local consultation, and reimbursement schemes that encourage sufficient funding. Taken together, these findings underscore that policy expansion does not uniformly result in triage. Instead, blame-attribution structures, resource mobilization channels, and organizational commitment determine whether implementers can compensate for chronic overload.
Germany’s traditionally robust public administration faces escalating challenges as policy portfolios expand, complexities increase, and resource allocations lag behind. This chapter examines how federal, state, and local authorities in the environmental and social sector cope with growing implementation burdens. While Germany’s federal structure can foster high-quality governance, it also enables policymakers to shift blame across levels. Consequently, local offices and agencies with weaker political leverage are especially vulnerable to overload. In the environmental realm, tasks increasingly cascade downward, forcing local authorities — frequently short-staffed — to engage in trade-offs that compromise monitoring and enforcement. By contrast, higher level bodies like state ministries and offices can still manage most obligations, typically deferring only nonmandatory or long-term planning. The German social sector displays a slightly different scenario: The Federal Employment Agency demonstrates strong resilience, leveraging flexible resources and effective crisis management, whereas the Pension Insurance and some regional welfare agencies struggle with increasing task loads. Despite generally moderate instances of policy triage, critical support and preventive planning are often neglected, fueling organizational frustration and jeopardizing long-term governance capacity.
This chapter explores the pronounced divide in England’s environmental and social policy implementation, painting a highly diverse picture of policy triage across organizations. The Environment Agency, initially envisaged as an integrated “one-stop shop,” now exemplifies frequent and severe triage. Chronic underfunding, staff attrition, and politically induced blame-shifting in combination with ever-increasing workloads undermine its monitoring, enforcement, and crisis-preparedness functions. In contrast, most local authorities sustain only moderate triage levels, where increasing implementations tasks are mitigated by a broader range of financing avenues and political networks. In the social sector, the Department for Work and Pensions displays striking levels of triage despite minimal formal policy growth, as unrelenting welfare reforms, departmental downsizing, and inadequate cross-agency collaboration spur severe and frequent trade-offs. Meanwhile, The Pensions Regulator remains a near-anomaly, effectively managing regulatory expansion. The English case study thus underscores how variation in blame-shifting, opportunities for resource mobilization, and organizational overload compensation can yield a highly diverse triage scenario — even within a country.
Policy triage in Italy is widespread across both environmental and social policy, reflecting a sizable gap between ever-increasing legislative demands and stagnating or declining administrative capacity. Political incentives and unstable governing coalitions encourage policy overproduction, as politicians face negligible blame-shifting costs. Implementation bodies, on the other hand, have few avenues to mobilize resources. Austerity measures and rigid, centralized personnel controls leave many agencies chronically understaffed, while constitutional and administrative complexities create fragmented responsibilities and blurred accountability. Consequently, authorities at both national and subnational levels must constantly decide which tasks to handle superficially, defer, or in some cases disregard altogether. Nonetheless, the most severe failures are partially mitigated by strong internal efforts to absorb additional workload. Motivated staff often work overtime, team up to reassign tasks, and exploit external funding or outsourcing arrangements. Although these compensatory strategies keep disastrous implementation deficits contained so far, they come at the cost of quality, timeliness, and workforce morale. Overall, Italy’s case highlights how constrained resource mobilization and pervasive blame-shifting can promote frequent triage, while strong organizational commitment helps to avert total breakdowns in policy implementation.
This chapter outlines the empirical strategy for studying policy triage, which occurs when limited administrative resources and growing policy stocks force agencies to prioritize certain implementation tasks over others. To measure policy triage, the analysis distinguishes between triage frequency and intensity. These dimensions together provide a nuanced assessment of overall implementation performance. The chapter also details the theoretical predictors of policy triage: whether central policymakers can shift blame for failures, whether implementing agencies can mobilize external resources, and whether they are internally committed to achieving policy goals despite resource constraints. To test these claims, the research design focuses on two policy areas — environmental and social policy — across six countries representing diverse administrative traditions. Data collection involves secondary document analysis and 157 expert interviews with implementation officials. By systematically capturing both formal and informal organizational practices, this methodology reveals the complex trade-offs inherent in modern public administration and underscores how different political and organizational conditions jointly shape policy triage.
In an era of constant policy growth (known as policy accumulation), effective policy implementation is a growing challenge for democratic governance across the globe. Triage Bureaucracy explores how government agencies handle expanding portfolios of rules, programs, and regulations using 'policy triage' – a set of strategies for balancing limited resources across increasing implementation demands. Drawing on case studies from six diverse European countries, the authors show how organizations' vulnerability to overburdening and their ability to compensate for overload determine why policy implementation succeeds in some cases while it fails in others. Triage Bureaucracy offers a deeper understanding of the organizational dynamics behind effective governance and, by placing bureaucratic actors at the center of the policy process, shows why policy growth often outpaces our ability to implement it – shedding light on the consequences of an ever expanding policy state. This title is also available as Open Access on Cambridge Core.
Building on Oliver’s (2020) concept of governmentality-effected neglect and applying an ethical lens, this paper examines how ideas and discourse shape migration and social policy during crises, particularly the role of state assumptions in fostering ethical contradictions in policy. We analyse secondary material and original qualitative data from semi-structured interviews with macro-level policymakers, meso-level civil societal actors and individuals at the micro-level directly affected by policy decisions. We argue that the pandemic led to a crisis-induced bricolage of policy, reflecting an ethical void. This approach, rooted in long-standing ideas about the value and role of temporary migrants in Australia, continues to influence policymaking, perpetuating systemic exclusions and reinforcing ethical challenges.
Centring on key state functions of protection and the promotion of the economic and social well-being of its citizens, the welfare state describes a range of functions related to state intervention aimed at reducing the risk of market failure, ensuring a decent living standard and a certain degree of equality and intergenerational distribution. The welfare state thus often plays a central role in relation to essential issues of people’s daily lives such as housing, employment, income security, health and education. Nevertheless, despite some initial explorations of the relevance of perspectives grounded in sustainability transitions for understanding processes of change and innovation in welfare states, the question of welfare remains a neglected area in transition studies and, until recently, in environmental studies more broadly. Yet the welfare state can both be used to enable and hardwire social protection into transitions to protect ‘stranded workers’ and also have a key role to play, and be heavily impacted by, the social costs and adjustments brought about by the disruptions and dislocations that transitions inevitably bring in their wake. The chapter concludes with a discussion of what ‘sustainable welfare’ might look like as part of a transformation of the welfare state.
Housing affordability presents a pressing global issue. While there is a growing need for more urban housing, implementation and regulation of housing densification is highly controversial, especially in Switzerland, where local referendums can delay urban development. The article examines residents’ acceptance of housing densification through a three-step research design, utilizing original experimental survey data and combining stated and experimental behavior with subgroup heterogeneity analysis from 3,497 residents across 162 Swiss cities and towns. Findings show acceptance of housing densification to be influenced by individuals’ relative housing costs, perceived neighborhood density, and political ideology; by social and ecological policy instruments; and between subgroups on socio-economic and ideological grounds. Ultimately, results highlight a broad coalition supporting densification to provide affordable housing and address ecological concerns, offering insights for policymakers. Studying residents’ opinions and behaviors within a direct democratic system and renters society further contributes to advancing theoretical understanding of housing politics.
Previous research shows that welfare cuts often cause distress amongst frontline workers. From the perspective of organisations implementing cuts, distressed caseworkers may hinder cost reductions and delay implementation. However, previous research has not analysed whether public agencies seek to reduce the moral distress experienced by their employees. This article examines the reorganisation of casework at the Swedish Social Insurance Agency (SSIA) between 2015 and 2020, after the introduction of a government target to reduce costs. The overarching argument is that the logic behind many organisational changes during this period was to relieve staff of any remorse for those who lost financial support. This was achieved by distancing SSIA staff from claimants, blurring caseworkers’ responsibilities and promoting an internal culture that presented stricter assessments as a democratic duty. This analysis suggests that research on social policy cuts should pay more attention to how public agencies manage the emotional lives of their employees.
Chapter 6 applies the preceding insights to the problem of inter-cultural and inter-group relations in contemporary societies struggling with multiculturalism. It considers policy implications associated with the integration or assimilation of migrants, that burden migrants with the prospect of learning the ways of life of their host societies. This is known as acculturation. The chapter proceeds to consider the debate between assimilationist or multicultural policy in terms of social capital theory. It makes a case for integration based on social capital terms, whilst noting the challenge this poses to locals concerned about the erosion of their ways of life as a result of accommodating diversity.
Workers with a vulnerable position on the labour market face difficulties finding and maintaining decent work. An increasing body of research on the demand-side of the labour market investigates the involvement of employers in active labour market policies, often referred to as employer engagement. However, the concept of employer engagement varies, causing ambiguity in its definition and use in research. This scoping review investigated sixty-three documents (e.g., peer reviewed scientific papers and grey literature) on employer engagement and outlines the current conceptualisations of employer engagement. By combining the conceptualisations taking a stakeholder-oriented approach, a four stakeholder group perspective on employer engagement was developed. With the organisation as an entity, HRM, line managers, and institutional stakeholders. This review deepens the understanding of employer engagement and contributes to the literature by taking an interdisciplinary approach and offers suggestions for future research.
The pandemic of Covid-19 exposed critical gaps in social policy and underscored the foundational role of families and households in both societal and economic stability. This introductory chapter to a Special Issue explores the interdependence between formal economic participation and unpaid domestic labour – collectively referred to as ‘social reproduction’. Drawing on feminist political economy, the chapter addresses how gendered and undervalued reproductive labour is essential to economic growth and the realisation of international commitments such as the Sustainable Development Goals, particularly gender equality and inclusive growth. This Special Issue uses South Korea as a comparative case study due to its unique economic trajectory, rapid demographic ageing, stark gender inequalities, and limited social protection systems. The country’s long working hours, low fertility rate, and pronounced wage and care burdens on women illustrate how inadequate social reproduction support can threaten broader social and economic sustainability. The pandemic further intensified these issues, disrupting institutional supports and deepening inequalities. This Special Issue collectively examines how policies across different contexts either alleviate or exacerbate the tensions between productive and reproductive labour, using South Korea as a focal point for comparison. This comparative analysis highlights the need for structural reforms and cultural change to support effective social reproduction policies, emphasising that gender-equal leave, accessible childcare, and shared caregiving responsibilities are crucial for work-family balance and social well-being. South Korea’s experience illustrates both progress and ongoing challenges, offering valuable lessons on the limitations of market-driven approaches and the importance of resilient, state-supported family policies.
Comparative social policy research frequently deals, implicitly or explicitly, with time and timing in the development of welfare states. We identify three types of such temporal theorizations – i.e. stage models, timed orders, and periodizations – and analyze their relevance for global social policy development. We do so by employing sequence and cluster analysis to a new comprehensive dataset of social policy adoption in 164 countries over 140 years (1880–2019). While our analysis reveals certain common stages of social policy consolidation – from education mandates and health care systems over work-related protections to care services – we also find varying trajectories which challenge conventional regional clustering narratives. Moreover, our analysis highlights two periods which have so far not featured prominently in comparative welfare state research: The interwar years (1919–1929) and the period of decolonization (1949–1969).
We apply a synthesis review to revisit the concept, measurement, and operationalisation of social inclusion and exclusion in the context of comparative social policy, integrating the vast literature on the concepts, with the aim of elucidating a clearer understanding of the concepts for use by scholars and policymakers around the planet. In turn, we outline the conceptual development of the concepts, how they have been operationalised through social policy, and how they have been measured at the national and individual levels. Through our review, we identify limitations in extant conceptualisation and measurement approaches and suggest directions for refining conceptual and measurement frameworks to enhance their utility in social inclusion policy, emphasising the concepts’ multidimensional, multilevel, dynamic, and relational essence and highlighting their connection to related concepts such as social capital, social integration, and social citizenship.
Over the years, cultural and linguistic diversity in schools across Europe has significantly increased due to migration and refugee flows. In response, international organizations, such as the Council of Europe and the European Commission, advocate intercultural education as both an educational strategy and a social policy tool to foster inclusion, address inequality, and build cohesive societies. This study contributes to the intercultural education literature by addressing an underexplored area: the process of translating intercultural policies into school practices. Using Street-Level Bureaucracy theory and qualitative research in Trento, Italy, it highlights the mechanisms and challenges shaping teachers’ practices and the extent of the policy–practice gap. Furthermore, the research also contributes to the Street-Level Bureaucracy theory. It shows that teachers can act as innovators in the policy implementation process. By engaging civil society members, notably students and members of migrant communities, as co-implementers, teachers reshape policy ecosystems through participatory and bottom-up approaches.
The development of childcare policy can be understood as a process shaped by conflicts across multiple, interconnected dimensions of policymaking. Whilst existing literature often emphasises tensions between established policy legacies and emerging paradigms such as work–family reconciliation and social investment, this study introduces a multi-dimensional framework that includes conflict and negotiation processes between competing policies co-existing within the policy domain but also within policies themselves, emphasising the dynamics of self-reinforcing and self-undermining feedbacks. Our analysis reveals how efforts to resolve tensions in one policy dimension can inadvertently trigger new conflicts in other dimensions. By examining the South Korean case over three decades, we demonstrate how such interwoven tensions drive long-term policy change, offering scholars a more nuanced understanding of the complex mechanisms underlying policy evolution.
Citizen trust in public institutions has become a major concern for policy makers, but how institutional design affects institutional trust is not entirely clear. Existing research has mainly focused on the macro-level of welfare regimes or on the micro-level of citizens’ or frontline workers’ attributes. Our knowledge about interrelations between organisational aspects of welfare delivery and (dis)trust-formation at the meso-level of institutional design remains scarce. In the article, we investigate how users experience institutional fragmentation and how this impacts their trust in the welfare system. Based on forty-three interviews with social assistance users in Germany and Poland, we demonstrate that fragmentation is indeed relevant as an experiential context for (dis)trust-formation. However, we found that low institutional fragmentation is not, per se, trust-promoting and that higher fragmentation can be a driver for developing trust in individual caseworkers. Citizens’ perceptions of procedural justice and experienced administrative burdens are discussed as possible mediators.