Summary:In Belgium, the Ministry of Health is responsible for the medical-psychosocial disaster care. One of the tasks is registering all those affected, wounded, and not-wounded. The evaluation of the Brussels Bombings (2016) showed that registration, collecting, processing, and disseminating data about those affected was difficult and became almost impossible in complex multi-site incidents.
This was the start of the Belgian Incident Tracking System (BITS) project. This system now collects, processes, and generates data on persons involved in an emergency situation. It traces and identifies those affected throughout both the medical and the psychosocial chain in a simple way.
Each relief worker can, based on their specific profile, complete the pathway and file of those affected step by step, through a mobile or web-based application, online and offline. This applies to the relief workers who are dispatched to the incident, the advanced medical units, the hospitals to which the injured are taken, and all the relief workers in the reception centers.
With BITS, psychosocial workers in a call center or at a reception center can look up missing persons within the relief chain. If the missing person is not found, a thorough registration of the search query is filed. This data can contribute to the identification of unknown persons, those seriously injured/unconscious, or deceased. For those who leave the scene without seeking help. BITS will enable an online “I Am Safe” counter.
Finally, a wide variety of lists, according to European privacy regulations, can be generated and shared with partners within a crisis center or with actors responsible for the aftercare. Whereas BITS is in production and is being used in incidents right now, the developments are still ongoing, including lessons learned after every exercise and/or incident.