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Communication Skills for Business Professionals

This textbook has now been replaced with a newer edition. On 1st July 2026 it will be withdrawn from institutional access further information is available here. This will not affect customers who have redeemed access codes or purchased via ecommerce.

Authors

Celeste Lawson
, Central Queensland University,
Robert Gill
, Swinburne University of Technology, Victoria,
Angela Feekery
, Massey University, Manawatu,
Mieke Witsel
, Southern Cross University, Australia,
Michael Lewis
,
Philip Cenere
, Central Queensland University, Sydney
Published 2019

Description

Communication Skills for Business Professionals, second edition, is a student-friendly introduction to effective communication in the workplace. Engagingly written, the text covers foundational topics such as audience, influence, channels, conflict and persuasion, before investigating more complex areas such as intercultural communication, virtual communication, researching in the era of 'fake news' and strategies for successful written communication. Taking a broad and current approach to concepts of communication and workplaces, Communication Skills for Business Professionals explores situations from virtual meetings between indie…

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Key features

  • Offers a choice of interesting case studies, some with video, which link theory to practice
  • Provides reflective features that invite students to encourage critical thinking

About the book

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