Program Evaluation Pragmatic Methods for Social Work and Human Service Agencies

Key features

• Focuses on the practical aspects of performing evaluation tasks as service providers or administrators in human service agencies
• Balances the need for methodological rigor while maintaining realistic expectations consistent with becoming a successful evaluator within service-oriented settings
• Each chapter gives examples, summaries, and questions that instructors can use in class discussion
• Includes instructions on how to write and disseminate an evaluation report in a way that maximizes its chances of being used
• Gives advice on: surveys of client needs or satisfaction, monitoring program implementation of new agency initiatives, and maximizing the value of evaluations that have limited internal validity