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Vignette I: Welcome to claims processing!

Vignette I: Welcome to claims processing!

pp. 18-34
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Summary

Ariel runs down the stairs. She has to be at work at 8:00, and with the traffic, she will need a lot of luck to make it. She should really stop using the snooze button. The fact is, she would rather go to work earlier and come home earlier. But it's people with more seniority who get to choose their hours first: they can take the 7:00 to 3:00 schedule. She had it for a while. It's a bit hard in the morning, but when you get off at 3:00, it's like you still have the day in front of you. Staying there until 4:00 makes a big difference. But now the office needed some people to answer the phones between 3:00 and 4:00, so junior processors have to stay later. Although she has been working in the claims office for well over a year, Ariel is still considered a junior processor. She has recently been promoted to a level 6.

Predictably, it's congested between Ridgewell and Lincoln. As her car comes to a halt, Ariel grabs the rearview mirror to check her makeup. Overall, she takes good care of herself. She makes up, but discreetly, and dresses cleanly but not aggressively. Fortunately, the office is rather informal about appearance. You could spend a fortune otherwise. Of course, she could not go to work in shorts, but even jeans are OK as long as they are not torn.

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