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This chapter deals with one of the most important aspects of systems modeling, namely the arrival process. When we say “arrival process” we are referring to the sequence of arrivals into the system. The most widely used arrival process model is the Poisson process. This chapter defines the Poisson process and highlights its properties. Before we dive into the Poisson process, it will be helpful to review the Exponential distribution, which is closely related to the Poisson process.
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