Case management is one model of care that aims to address complex health needs through a structured approach to health care delivery, promoting self-management and the integration of health services (Gage et al., 2013; Hudon et al., 2015; Swan & Conway-Phillips, 2019). The case management model is typically comprised of assessment, planning, implementation, evaluation, termination and post-transition (Taube et al., 2018). These steps are undertaken as a collaborative partnership process between health professionals, clients and, where appropriate, carers/families/significant others. Partnership in health care refers to the concept of shared responsibility for the treatment outcome, placing the individual at the centre of the care delivery rather than simply being a passive recipient of care. This chapter describes why case management is used, identifies its phases and discusses its benefits and outcomes.
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