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> Dispute Management

Dispute Management


Pauline Collins, University of Southern Queensland, Dalma Demeter, University of Canberra, Susan Douglas, University of the Sunshine Coast, Queensland
Published 2021


Dispute management processes are becoming the norm as a precursor, or an alternative, to traditional court-based litigation. Dispute Management is a clear and concise introduction to an expansive range of dispute processes. Beginning with communication theory and practice, and the historical, philosophical and cultural considerations of dispute management, the book then addresses the traditional topics of negotiation, mediation and litigation, as well as interviewing, collaborative law and arbitration. Each topic is well-researched, offering the necessary depth, socio-legal considerations and balanced…

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Key features

  • Presents an holistic student textbook, adopting an integrative approach
  • A praxis style is utilised, combining the learning of theory with the practising of skills and techniques in dispute management
  • Covers the full range of techniques, with some not presented in other texts

About the book

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