Managing Employee Performance and Reward Systems, Practices and Prospects

Sometimes employee performance will be below that established or expected by the organisation in the first stages of the performance management process. In this chapter we examine how to diagnose the causes of underperformance. Having identified the primary causes of performance deficits, we then investigate the mechanism through which an employee is given feedback about their performance (the formal performance ‘review’). We focus on the provision of negative performance feedback: why it is problematic for supervisors and employees as well as tactics for the effective delivery of negative feedback. The chapter concludes with a discussion of performance development strategies and practices. We examine mentoring and coaching and their impact on employees and organisations.